Return Policy

All Sales Are Final

Thank you for shopping with us! Please note that all orders are considered final sale. We do not accept returns or exchanges for any reason, so please make sure to review your order carefully before completing your purchase.

Damaged Products

We take great pride in the quality of our candles, but if you receive a damaged product, please contact us within 7 days of receiving your order. To assist you, please provide:

• Your order number
• Photos of the damaged or defective product
• A brief description of the issue

We will review your claim and, if validated, we will offer a replacement or refund for the affected items. We may ask you to return the damaged or defective product to us.

Contact Us

For any issues related to damaged or defective products, please reach out to our customer service team at hello@vertanae.com. We are here to help and ensure your satisfaction.

Thank you for your understanding and support!